Please choose the section that is applicable to you.
Returns/Exchanges are permitted within 14 days provided merchandise is in new condition with original packaging and meets the following criteria:
- Any items that are put in/on/near mouth, ears, nose or eyes must be unopened
- Willis Music MUST be contacted prior to shipping any item(s) back
Refunds will be issued based on the original method of payment.
Returns/Exchanges are permitted within 10 days provided:
- You have the original sales receipt
- Merchandise is in new condition with original packaging
No Refunds/Exchanges on:
- Printed Music, Media, Software
- Small wind instruments, i.e. harmonicas
- Earplugs, strings and microphones
Refunds will be issued based on the original method of payment. Cash refunds over $50.00 will be issued by check via mail only.
NO refunds on special orders.
Layaways require monthly payments to remain active and must be paid off within 6 months. Inactive layaways will be charged a 20% restocking fee and a credit will be issued for the purchase of other merchandise.